FAQ

Q. What types of programs can we use this platform for?
Q. What makes the Universal Rewards Exchange different from others in the marketplace?
Q. How automated is the catalog system?
Q. What are delivery times?
Q. Can I work with any vendor or brand I wish?
Q. Do you have international options?
Q. What if you have our own inventory or products?
Q. How long does it take to create a catalog?
Q. Can I set the value of my points differently for each program?
Q. Why would I need the Incentive Manager option?
Q. What’s the Engagement Portal for?
Q. How many programs can we handle on the system?

Frequently Asked Questions

Q. What types of programs can we use it for?
A. Any customer, channel partner, sales, employee, or vendor program, including loyalty, safety, wellness and recognition programs.

Q. What makes the Universal Rewards Exchange different from other solutions for incentive and marketing companies?
A. We buy directly from the brands or their wholesale distributors and pay them directly through a consolidated billing process so that you benefit from the lowest negotiated prices possible.

Q. How automated is the catalog system?
A. It is almost entirely automated. Every process related to every redemption, including the purchase order, notification to the fulfillment company, shipment automation, inventory management, billing reports, etc., is handled by the system.

Q. What are delivery times?
A. Most product is shipped within 2-4 days from the fulfillers. Also, you can have same-day, next-day, or delayed shipment based on your service, price, and selection requirements.

Q. Can I work with any vendor or brand I wish?
A. Yes. Our exchange enables us to provide a highly automated access to real-time inventory with almost any supplier willing to participate.

Q. Do you have international options?
A. Yes. The system provides access to a growing number of international fulfillment companies or we can find a local solution that’s right for you.

Q. What if you have our own inventory or products?
A. You can add and manage your products in the catalog with the same ease and automation as any other products.

Q. How long does it take to create a catalog?
A. We can create a highly customized catalog with the vendors and/or rewards of your choice in a day or less.

Q. Can I set the value of my points differently for each program?
A. Yes

Q. Why would I need the Incentive Manager option?
A. The Incentive Manager is for programs that need a basic communications Web site to explain the program and recognize winners, etc., and a system for tracking points and easily sending out standing reports. You do not need an Incentive Manager if your client already has a program web site and is tracking the points and sending out standing reports, or if your organization has its own system for doing so.

Q. What’s the Engagement Portal for?
A. Some companies want to add an additional level of engagement to their incentive programs by:

• Providing useful content, such as in employee, wellness, consumer, sales, or safety programs;
• Enabling people to opt-in to receive information on specific subjects of interest;
• Facilitating the creation of communities of people particularly interested in your organization;
• Conducting e-commerce or creating an exchange like the Universal Rewards Exchange in another product category;
• Running surveys and tests.

Q. How many programs can we handle on the system?
A. An unlimited number of programs can be set up on the system.